Support

Email support@vises.date for account help, safety reports, privacy requests or appeals. Ses is operated by Dajue Qiu independently of the universities. Include the email linked to your Ses account if relevant, but never send an OTP, password, ID document or intimate photo by email.

Check spam and wait a minute before asking for a new one. University mail systems sometimes delay external mail. The address must be at kth.se, student.hhs.se, stud.ki.se or student.su.se.

Ses prepares photos on your iPhone before upload. Check photo permission, use a clear image you own, and try again on a stable connection. Photos require review before they appear to other members.

You can report or block someone from their profile, a match or a chat. See Safety and Community Guidelines.

Settings → Delete account. Deletion is permanent and removes your profile, photos, matches and messages. If deletion reports that it is still processing, your account is hidden while automatic retry runs; email support if the problem persists.

For an appeal, tell us which moderation action you want reviewed and why. For a privacy request, describe the right you want to exercise. We may verify account ownership before sharing private data. If you are in immediate danger in Sweden, call 112; email is not an emergency channel.